terms & conditions

Welcome to the Olive Grey Gifts website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
www.olivegreygifts.co.uk (the Site) is operated by Olive Grey (we and us).

The Terms contained in this document (Terms & Conditions) apply to all transactions for the purchase of products from the site. Please read these Terms & Conditions carefully before ordering from the Site. By ordering any products from the Site you are indicating your acceptance to be bound by these Terms & Conditions. They form a legal agreement between you and us and can only be amended with our consent.

Your use of the Site itself is subject to our website Terms of Use. You should also read our privacy policy. We reserve the right to change these Terms & Conditions from time to time without prior notice by changing them on the site, provided that any such change will not affect any purchases you have made before the change is implemented.

Ordering

In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated.

You may place an order to purchase a product advertised for sale on the site by following the onscreen prompts after clicking on the item(s) you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “submit order” button on the checkout page.

All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason. Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. www.olivegreygifts.co.uk reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

After submitting an order to us, you will be sent an order acknowledgment email with your order reference and details of the products you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order. You will also receive a payment acknowledgment email from paypal.

If your order includes products which are not available from stock, we will contact you by email, phone or fax to ask how you wish to proceed. You will have the option to wait until the products are available from stock, or cancel your order.

Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the products you have ordered are being despatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see cancellations and returns).

Prices and Payment
The prices of products advertised for sale on the site are as set out on the Site. All prices are in pounds (£) sterling, inclusive of VAT, but exclude delivery charges. delivery charges, where applicable, are clearly displayed when you view the items you have selected within your basket. Delivery charges will be automatically calculated and added to your order. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

Prices may change at any time prior to (but not after) acceptance of your order.

We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards through Paypal, by completing the relevant details on the checkout page.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.

Description of Products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, Terms and Conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. Colours and content or combination may vary from that shown in the corresponding photograph.

The food imitations (safety) regulations 1989
Please note the following important information in relation to purchases of beads resembling sweets, cakes, fruit or other foodstuff. The aforementioned products are sold to you, the customer, on the understanding that they will be worn as jewellery.

The individual beads present a potential choking hazard and as such do not comply with section 4 of the food imitations (safety) regulations 1989.

It is your responsibility that jewellery made with imitation food beads is safe and secure. These beads are made of non-toxic polymer clay. They are not edible and they are not suitable for children.

Discount Codes
Account discount codes – discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes – we may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this website.

The conditions of use relating to any discount code will be specified at the time of issue.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with www.olivegreygifts.co.uk and you should not rely on the existence of such a connection or affiliation. any trade marks/names featured on this website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.olivegreygifts.co.uk.

Delivery
For orders placed Monday to Friday, we endeavour to despatch your item(s) within 3 days of receiving payment, however from time to time delays beyond our control will occur, in these rare cases we promise to have your item(s) despatched within 5 days of your order. Some items are made to order and delivery times will be specified within the product description. Orders comprising of more than one item will be delivered in one delivery. All deliveries are handled by royal mail and will require a signature on receipt. Delivery charges will appear in the shopping basket on the checkout page.

All items on the website will incur a postage charge with the exception of gift vouchers which will be delivered free of charge whether sent electronically or posted royal mail 1st class recorded delivery.

Please note:

orders placed over weekends and bank holidays will be processed the next working day
we will deliver directly to the address specified in your order
we cannot deliver items within the same order to multiple addresses
all deliveries require a signature to confirm receipt
the precise timing of a delivery cannot be specified
deliveries will be made to your door. we are not responsible for any additional carrying or positioning of products ordered.

Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Cancellations and Returns
In the highly unlikely event you should not be totally smitten with your new jewellery items, you are able to return it to us in its original condition and unused/unworn within 7 days from date of receipt for either a refund or exchange the item for a different item if preferred. all goods must be accompanied by any tags and original packaging.

Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it in accordance with the UK’s distant selling regulations) at any stage before the products are delivered to you, and up to 7 days afterwards. You may do so either by notifying us (see how to contact us), giving us your full name, address and order reference or, alternatively, by returning the products, in accordance with the provisions below. you do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.

You may not cancel your order if

you have taken any item out of its sealed packaging or removed tags/labels
if any item has been used
the products have been customised or made to your own specifications
for hygiene reasons, such as earrings
unless such products were damaged or faulty when delivered to you or have been incorrectly delivered.

If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us, at your own risk and cost. all such products should be returned within 7 days of you cancelling your order if you need to return a product please email us at www.olivegreygifts.co.uk stating product description, date of purchase and reason for return.

Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging. We advise that you take out enough postal/carriage insurance to cover the value of the contents and ensure you include your contact details and order number.

Please note that a refund/exchange may be only be requested by following the above procedure. Please do not return items before emailing us with the problem.

Our policy on cancellations and returns does not affect your legal rights.

Warranty
At www.olivegreygifts.co.uk you will find only the finest items handmade from authentic high quality components. When sourcing our products, we ensure each product is genuine, and originates from a true brand. Everything we offer is chosen to live up to this standard. All products are thoroughly inspected prior to despatch and are fully guaranteed against defect, faulty workmanship and loss through shipping.

If any product you purchase is damaged or faulty when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see how to contact us) to arrange for the return of the product. you have 14 days from receipt of the faulty item to return it to us.

Manufacturers’ warranties, if any, shall pass through to buyer to the extent permitted by law. The foregoing warranty, if any, is exclusive and no other warranties of any kind shall apply including any statutory, oral, written, express or implied, and any implied warranty of merchantability or fitness for a particular purpose.

Our policy does not affect your legal rights.

Ethical Sourcing Policy
as a reputable and trusted business committed to offering its customers high quality products, www.olivegreygifts.co.uk recognises its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.

All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

minimum age of employment
freely chosen employment
health and safety
freedom of association and the right to collective bargaining
no discrimination
no harsh or inhumane treatment
working hours
rates of pay
terms of employment.

We will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as we continue to grow we recognise the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.

Security
We understand that you may have concerns about security on the internet. This site uses a secure server that implements secure sockets layer (SSL) technology in our online ordering process to protect your payment card information.

We recommend that you do not communicate your payment card details to anyone, including us, by email.

We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

Our Liability
By accessing this website you agree that www.olivegreygifts.co.uk will not be liable for any direct, indirect, or consequential loss arising from the use of the information, products or materials contained either in this website or any websites linked to this site.

We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

You are responsible for the use you make of the products you order. to the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

Nothing in this section or elsewhere in our terms & conditions affects your statutory legal rights.

General
Failure by us to enforce a right does not result in waiver of such right. you may not assign or transfer your rights under these Terms & Conditions.

If any part of these Terms & Conditions is found to be unenforceable as a matter of law, all other parts of these Terms & Conditions shall be unaffected and shall remain in force. You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.

We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

How to contact us
Please feel free to contact us:
by email at www.olivegreygifts.co.uk
9am – 5pm, Monday to Friday

These terms & conditions were last updated on 28th March 2023.